A good forward mail.
You would do well to cancel your Credit Card before you die... Else....
Here is a true (don't blame me, I was not there) conversation transcript
with Citi Bank call center. This is so priceless, and so very easy to see
what is happening .....customer service being what it is today
************ ********* ********* ********* ********* ********* *********
********* ********* ********* ********* ****
A lady died this past January, and Citibank billed her for February and
March for their annual service charges on her credit card, and added late
fees and interest on the monthly charge. The balance now is somewhere around
$60.00.
A family member placed a call to Citibank. Here is the exchange:
Family Member: "I am calling to tell you she died in January."
Citibank: "The account was never closed and the late fees and charges
still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to frauds division or report
her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?" (I really
liked this part!!!!)
Citibank: "Excuse me?"
Family Member: "Did you just get what I was telling you - the part
about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and late fees and charges
still apply." (This must be a phrase taught by the bank!)
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure." (Fax number is given)
After they get the fax:
Citibank: "Our system just isn't setup for death. I don't know what
more I can do to help."
Family Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
(What is wrong with these people?!?)
Family Member: "Would you like her new billing address?"
Citibank: "That might help."
Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number
69."
Citibank: "Sir, that's a cemetery!" (Some realization at last!)
Family Member: "What do you do with dead people
on your planet?
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With experience that I had with HSBC, I expect them to go beyond this and
actually start sending bills and Goons to Cemetery:) so as to recover dues
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