Government of India has an
online Grievance forum at
http://darpg-grievance.nic.in
Can you imagine this is happening in INDIA?
The govt. wants people to use this tool to highlight the problems they
faced while dealing with Government officials or departments like Passport
Office, Electricity board, BSNL/MTNL, Railways etc.
I know many people will say that these things don't work in India, but
this actually works as one of our colleague in CSC found. The guy I'm talking
about lives in Faridabad. Couple of months back, the Faridabad Municipal
Corporation laid new roads in his area and the residents were very happy
about it. But 2 weeks later, BSNL dug up the newly laid roads to install
new cables which annoyed all the residents including this guy. But it was
only this guy! Who used the above listed grievance forum to highlight his
concern. And to his surprise, BSNL and Municipal Corporation of Faridabad
were served a show because notice and the guy received a copy of the notice
in one week. Government has asked the MC and BSNL about the goof up as
it's clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this
facility. This way we can at least raise our concerns instead of
just talking about the '
System
' in India.
Invite your friends to contribute for many such happenings.
PLEASE SPREAD THIS MESSAGE IF U WANT OUR INDIA TO HAVE A BETTER TOMORROW
& FORWARD THIS MAIL TO AS MANY AS POSSIBLE.
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