Can you imagine this happening in INDIA?
Government of India has an online Grievance forum at
http://darpg-grievance.nic.in/
The government wants people to use this tool to highlight the problems
they faced while dealing with Government officials or departments like
Passport Office, Electricity board, BSNL/MTNL, Railways etc etc.
I know many people will say that these things don't work in India, but
this actually works as one of our colleague in CSC found. The guy I'm talking
about lives in Faridabad. Couple of months back, the Faridabad Municipal
Corporation laid new roads in his area and the residents were very happy
about it. But 2 weeks later, BSNL dugged up the newly laid roads to install
new cables which annoyed all the residents including this guy. But it was
only this guy who used the above listed grievance forum to highlight his
concern. And to his surprise, BSNL and Municipal Corporation of faridabad
was served a show cause notice and the guy received a copy of the notice
in one week. Government has asked the MC and BSNL about the goof up as
its clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this
facility.
This way we can at least raise our concerns
instead of just talking about the '
System
' in India
.
Invite your friends to contribute for many such happenings.
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